What warranty do you offer on the products on your site?

Every instrument or accessory we ship is warranted to be as described.

How long will it take for me to receive my item(s)?

That depends a little on where you are located and what method and speed of shipping chosen.  The average order arrives at its destination within 3-4 days of shipping.

What is your refund policy?

Please see our store policies for complete refund information.

Why are your prices lower than dealers?

We strive to bring you the best prices we can by reducing our operational costs.  By using the internet as our storefront, we save on many costs that our competitors incur to maintain a brick and mortar storefront.  Also, you act as your own sales representative by reading the descriptions on our site, so you aren't charged the salaries and commissions dealers must give their salespeople.  As a home-based business, we are committed to keeping our prices as low as possible while offering items of real quality.

How can I contact someone if I have a question?

You may reach us at 973-998-6077, or you may email us at violins@stringnet.com.

How do I know my personal information is secure?

Our commitment to your security is a top priority at Stringnet.  We employ the industry standard SSL encryption that all major Internet storefronts use (such as Amazon.com). 

We hear a lot about the few mishaps in the system, but you don’t often hear about the millions of transactions that take place flawlessly every day over the Internet.  To date, we have had no reports of any security problems with any of our customers.