RETURN AUTHORIZATION NUMBERS/PROCEDURE
All exchanged and returned merchandise must be in original condition as received, packed securely and including all accessories. We reserve the right to refuse any returns of instruments or accessories abused in any way rendering them unfit for resale.
Please pack the instrument into its original case with plenty of cushioning to prevent rattling within the case; place the case in a shipping box, tape securely, and mark with Stringnet's address. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 5 business days for your return to be processed once it has arrived at Stringnet.
No goods will be accepted for exchange or return without prior authorization.
DAMAGED & SHORT SHIPMENTS
It's a good idea to observe the outer package as soon as received. if you note obvious signs of abuse (crushing of carton, tears, etc.), take some digital photos. They will be useful in proving damage occurred while in possession of carrier, if such questions arise. Advise the carrier’s representative that there is
physical damage (or a shortage) and note the damage (or shortage) on the airbill
(all damage/shortage must be stated on the airbill, no damage/shortage claims
are accepted AFTER the delivery has been made).
Check out our collection of violins, violas, celli & basses. STRINGNET instruments have been personally selected for outstanding value and tone. On all instruments purchased from STRINGNET, we offer full credit trade-in towards instruments of higher value. We also consider select trade-ins for upgrades, and purchases on instruments you might want to convert to cash.